FAQ

We offer free exchange on all items 💜

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days processing time for your order to ship out.
Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business please email us at contact@levimonet.com.

How do I apply a discount code?

During the checkout process, you'll find a field to enter your discount code. Simply input the code, and the discount will be applied to your total.

Can I change my shipping address after placing an order?
If you need to update your shipping address before your order is processed, please contact us with your Name, Order Number, and the new shipping address. We'll assist you if the order hasn't been shipped yet.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already processed, unfortunately we are not able to cancel your order after this 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 14 day return period, please refer to our returns policy page for further details. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to contact@levimonet.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.