FAQ

When will my order ship?

We process orders every day.
Please allow 1–2 business days for dispatch.

Once your order has shipped, you’ll automatically receive your tracking information by email.

Do you ship internationally?

 Yes! We ship to the UK, Europe, USA, Canada, UAE and many more countries.

You can view delivery options and transit times at checkout.

How do I apply a discount code?

At checkout, enter your code in the Discount Code box and the offer will apply automatically.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we can usually update the delivery address.

Email us as soon as possible with your Name and Order Number.

Do you offer exchanges?

Yes, we offer free exchanges on all UK orders within 14 days of delivery.

If you’d like a different size or colour, just contact us and we’ll arrange it.

What payment methods do you accept?

We accept all major cards, PayPal, Klarna, Apple Pay, Google Pay and Shop Pay (where available).

Can I cancel my order?

Orders can be cancelled before they are processed and shipped.

Once an order has been dispatched, we’re unable to cancel it. 

Can I return my order?

Yes, we offer returns within 14 days of delivery.

Returned items must be unworn, unwashed and in their original condition with all tags attached.
For full details, please see our Returns Policy.

What if my item is faulty?

If something doesn’t arrive in perfect condition, please email us with photos as soon as possible and we’ll make it right.

Still need help?
We’re here for you 💜

Email us at contact@levimonet.com and our support team will respond as soon as possible.

For the fastest reply, please include your order number and a brief description of your query.